Through the effective use of a knowledge base, ensure sharing and transfer of knowledge both within the immediate team and across other teams within IT Service Delivery.Ensuring the implementation of best practice and compliance with internal procedures, routines and protocols including security, safety and regulatory requirements.Ensuring strong collaborative working with the other service delivery teams, especially the service Desk and Wintel teams to provide the business with an all-encompassing level of support and service.Ensure appropriate tracking and management of non-standard project requests.Take ownership of issues and any escalation ensuring timely resolution and follow-up to prevent recurrence.Ensuring timely resolution of incidents and requests.To deliver a robust and responsive service with strong technical expertise gained within a 2nd line support team. Where you'll fit in & what our team goals are.Īs a Desktop Analyst, you'll be providing 2nd line technical support and advice function for both internal Threadneedle users and external business partners, across all of Columbia Threadneedle Investments platforms and services. We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter. We welcome applications from returners to the industry.
We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base. Our clients have access to a broad array of investment strategies and we have the capability to create bespoke solutions matched to clients' specific requirements.Ĭolumbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. Our expertise is diverse with more than 450 investment professionals sharing global perspectives across all major asset classes and markets.
Our reach is expansive with a global team of 2,000 people working together. We're intentionally built to help you succeed. Here, you'll find growth and career opportunities across all our businesses. You'll find the promise we make to our clients is the same one we make to our employees: Your success is our priority.
0 kommentar(er)
